FAQ

The first step is for you call or email us for a free consultation. You will be assigned to a Consultant who will assess your financial situation and consult with you to understand your goals and your available options. Your Consultant will work with you to determine an appropriate monthly amount you have available to invest into pre-qualifying for a debt consolidation loan to resolve your debts. 

A Special Purpose Account is an account you will open specifically with a Third Party Administrator (TPA) for your Program to save your money. You select who will hold your money and who will be the TPA to administer drafting monthly drafts and payments to your creditors. Regardless of who is selected, any relationship is between you and the TPA, and Financial Solutions Consumer Center will not be a party of those contract(s) nor will we have authority to withdraw any money from your Special Purpose Account.

Financial Solutions Consumer Center offers a Limited “Money Back” Guarantee for each individual account entered into the Financial Solutions Consumer Center Program, which is not resolved at sixty-five percent (65%) or less of the debt’s current face value.

Financial Solutions Consumer Center offers a Lowest Price Guarantee, which means Financial Solutions Consumer Center will match or beat any other company’s fees they quote you. Just provide Financial Solutions Consumer Center with the other company’s quote and we will match or beat their quote Guaranteed!

Financial Solutions Consumer Center cannot stop a creditor from adding interest, penalties, or late/over-the-limit fees to an account. Your individual program will reflect those fees and/or interest, and these fees are incorporated into the Limited Guarantee.

No reputable debt consolidation company can promise that they will stop collection calls. However, after completing all of the relative steps to become a client of Financial Solutions Consumer Center, we will give you tools to keep track of any phone calls you receive from your creditors and we will educate you on how to handle these types of calls. Once your account is paid collection calls should stop.

Yes, all debt consolidation programs will have a negative effect on your credit. However, with Financial Solutions Consumer Center debt Consolidation Program, once your individual accounts are paid then your credit will improve. The goal of the program is to get you out of debt in the least amount of time and lowest cost possible based on your current financial circumstances.

They may. If you receive calls at work from a creditor/collector, write the information down on your Call Log and refer to the Phone Response in your Welcome Package. Client Services will review the Call Log and if necessary contact the creditor and request that they discontinue calling you at work. However, once you have verbally asked a collector to refrain from calling you at work, they are obligated by law to stop. Always be sure to note if you have made that verbal statement to the offending collector on the call log, because if a collector persists, Financial Solutions Consumer Center will refer you to a consumer protection attorney on that violation, where you may be entitled to monetary damages from the creditor for these types of violations.

Keeping in constant communication with Client Services will allow you to do this. If for any reason you are unable to continue with your monthly payments, Financial Solutions Consumer Center will look at your particular circumstance to see if a different program length will be better suited for your situation.

If you wish to include any additional accounts into the program you would simply contact the Company’s Client Services Department. Once you have given us the pertinent information pertaining to the additional account, we will send you an updated recalculation of your monthly payments and total program costs.

Once the account has been paid with the creditor, they should not be calling you to attempt any further collections on the account. However, you will continue to receive monthly statements until you have made your final payment on that particular account. Financial Solutions Consumer Center will make sure that the creditor has all of the necessary information and a copy of the paid Letter.

No. You may keep one credit card open for emergency purposes. Any accounts that are included in the program can no longer be used. Please be sure that the card you keep out of the program does not have the same issuing bank as any account included in the program. (That same issuing bank might decide to cancel that card which is left open in the future). Additionally, some creditors have a disclaimer in their agreement, that they can pull your credit at any point, cancel and/or lower your available credit as well as raise their interest rates based upon your debt to income ratio and risk to the creditor.